01Email · Troubleshooting
We troubleshoot why email from your domain ends up in spam or is rejected, add the right SPF, DKIM and DMARC records and send test emails afterwards. The package has a from-price including VAT.
02Briefly explained
Three settings on the domain show the recipient’s mail server that the sender is genuine. If they are missing or set up wrongly, the email can end up in spam.
SPF is a list in the domain’s DNS settings of the servers that may send email in the domain’s name. If the sender is not on the list, the email may end up in spam or be rejected. A domain may have only one SPF record.
Example of an SPF record (Google Workspace)
v=spf1 include:_spf.google.com ~allDKIM signs every email, so that the recipient can check that it really comes from your domain. The function usually has to be switched on in the email service, otherwise the emails lack the domain’s own signature.
Example of a DKIM record (Google Workspace)
google._domainkey TXT v=DKIM1; k=rsa; p=MIIBIjANBgkq…DMARC tells the recipient what should happen to email that fails the checks and where reports about them should be sent. Without DMARC, each recipient decides for itself.
Example of a DMARC record
_dmarc TXT v=DMARC1; p=none; rua=mailto:dmarc@example.comOn iPhone, in Outlook and in Gmail you can mark the email as “not spam” and add the sender to your contacts. If that does not help, the fault is usually with the sender.
03What is included
The text is the same as in the package list. Under Not included is what is not included and what we cannot promise.
From SEK 1,495 incl. VAT
Your emails are not getting through – we find out why.
We troubleshoot why email from your domain ends up in spam or is rejected. SPF, DKIM and DMARC are settings on the domain that show the recipient’s email server that the sender is genuine. We add the right settings, send test emails and briefly explain what was wrong.
What is included
Scope
One email problem on one email domain: email that ends up in spam or is rejected. The settings are made for your email service and up to two other services that send email in the domain’s name.
Not included
This is a targeted fix, not a review of the whole email environment. The recipients’ own filters decide what gets through, so we cannot promise that every email reaches the inbox.
From SEK 1,995 incl. VAT
Email addresses that carry your own company name.
We create new email addresses on your own domain, that is, the company’s web address, in Microsoft 365 or Google Workspace. We also add the DNS settings that control where the email is delivered and show that it comes from you, and set up the email on phone and computer. You get a short written guide.
From SEK 2,495 incl. VAT
Your email moves with you to the new service.
We move up to five existing mailboxes to Microsoft 365 or Google Workspace. The email is copied over to the new service, as are contacts and calendars when the current service can export them, and we then change the domain’s email settings (DNS) so that new email reaches the new service.
04How it works
The same four steps every time.
Write in the chat which domain it concerns, which email service you use and how the problem shows. We reply on weekdays 09–17 Swedish time.
You get the scope and the final price in writing and approve them before work begins.
We need to be able to change the domain’s DNS settings and see how the email service is set up. Never send passwords. We agree together on how access is arranged.
We add the right settings, send test emails after the change and briefly explain what was wrong and what we have done.
05Frequently asked questions
About causes, what we can promise and what we need from you.
A common cause is that the recipient’s mail server cannot check that the sender is genuine, because SPF, DKIM or DMARC is missing or set up wrongly on the domain. Sometimes another system, for example a newsletter tool or an invoicing service, sends email in the domain’s name without being in the SPF record. We troubleshoot the cause and add the right SPF, DKIM and DMARC records.
Make sure the domain has the right SPF, DKIM and DMARC records and that every system that sends email in the domain’s name is in the SPF record. Check them every time you change email service. If you would rather not do it yourself, we add the records for you in the package for SPF, DKIM and DMARC, from SEK 1,495 incl. VAT.
Yes, often. Gmail, Outlook and other large email services check SPF, DKIM and DMARC and have tightened their requirements on senders in recent years. If the settings are missing or wrong, the emails can end up in spam. Then the fault is on your domain, not with the recipient.
No. The recipients’ own filters decide what gets through, so we cannot promise that every email reaches the inbox. We add the right settings on the domain, send test emails afterwards and briefly explain what was wrong and what we have done.
Tell us which domain it concerns, which email service you use and what happens to the emails, for example whether they end up in spam or come back with an error message. Never send passwords in the chat. We confirm scope and price in writing before work begins.
Yes, within the package. The settings are made for your email service and for a limited number of other services that send email in the domain’s name, such as newsletter and invoicing systems. How many are included is stated under Scope in the package above. Any extras are priced and approved before they are done.
It is a related fault, but not the same. If it concerns the form on a WordPress site, we fix how it sends email in a package of its own: fixing the contact form, from SEK 995 incl. VAT. If the fault is outside the form, for example with the email provider, it is not fixed in that package. Then you get a written explanation and a suggestion for the next step.
07Next step
Write in the chat which domain it concerns, which email service you use and what happens to the emails, and we come back with scope and price. We reply on weekdays 09–17 Swedish time.