Computers and programs
A new computer to set up, programs that will not start, an upgrade to Windows 11 or a printer that does not respond.
IT help · remote · by the hour
Remote IT help for businesses
Remote troubleshooting, by the hour or on a monthly plan. Describe what has stopped working in the computer, the email, the accounts or the network, and we troubleshoot it at a distance. Afterwards you get a written summary of what we checked and what remains. On-call service and on-site visits are not included.
01 · Per hourFrom SEK 900/hour incl. VAT SEK 720/hour excl. VAT
02 · Per monthFrom SEK 3,495/month incl. VAT SEK 2,796/month excl. VAT
03 · WhereRemote, all of Sweden
04 · HoursWeekdays 09–17 Swedish time
Common jobs
What we help with at a distance
Most things can be solved with remote help, without anyone coming out.
Email and accounts
Business email on your own domain, moving mailboxes to Microsoft 365 or Google Workspace, two-step verification and a password manager.
Backup and shared files
Automatic cloud backup with a restore test, Teams and shared folders with permissions for up to five users.
How it works
You are told what has been done
We start with a limited troubleshooting of what you have described. If the fault cannot be solved in an hour, you are told what is needed and what it costs before we continue.
- A review of the problem and the affected set-up
- Remote troubleshooting as agreed
- A written summary of the work done
- The minimum charge is one hour
- Weekdays 09–17, no on-call service
Monthly plan
Four hours a month
For businesses that want someone to ask without hiring. Unused time is not carried over to the next month.
- 01You get in touch
Write in the chat or send an email about what it concerns.
- 02We reply
The next working day.
- 03We solve it
Remotely, within the month's four hours.
- 04Summary
Each month you get a list of what has been done.
FAQ
Frequently asked questions
Not answered here? Write to us in the chat, weekdays 09–17 Swedish time.
Is IT help available round the clock?
No. We work weekdays 09–17 Swedish time and have no on-call service. In the monthly plan we reply the next working day.
Does anyone come to the office?
No. All help is given remotely. Hardware and on-site visits are not included.
How quickly do I get an answer?
The chat is staffed weekdays 09–17. In the monthly plan we reply the next working day. The hourly service has no fixed response time.
What if the fault takes more than an hour?
The hourly rate is from SEK 900/hour incl. VAT (SEK 720/hour excl. VAT) and the minimum charge is one hour. If the fault cannot be solved in that time you are told what remains, and you approve before we continue.
What happens to unused hours in the monthly plan?
They are not carried over to the next month. Handling requests and writing the monthly summary count towards the four hours.
Can I order one job on its own?
Yes. A new computer set up remotely costs from SEK 1,495 incl. VAT (SEK 1,196 excl. VAT). An upgrade to Windows 11 costs from SEK 995/computer incl. VAT (SEK 796/computer excl. VAT), and a backup that works costs from SEK 2,995 incl. VAT (SEK 2,396 excl. VAT). What each package covers is on the Packages page.
Related services
Other services
Websites, SEO and the security check are ordered in the same way.
What is not working?
Describe the fault in a few sentences. The chat is staffed weekdays 09–17 Swedish time.